Shipping & Handling


đźšš Shipping & Handling (Australia)

 

At VISM, we offer FREE shipping Australia-wide.

We know how important fast and reliable delivery is, so here’s everything you need to know:

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đź›  Processing Time

We carefully pack and process your order within 1–3 business days.You’ll receive a confirmation email as soon as it’s on the way.

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🌏 Shipping Timeframes

  • Australia: Estimated delivery in 7–10 business days
  • International: Estimated delivery in 8–18 business days (depending on location)

We work with trusted carriers to ensure your parcel arrives safely.

Occasionally, delays may occur due to customs, holidays, or high-volume periods — but we’ll always do our best to keep things moving smoothly.

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📦 Tracking Your Order

You’ll receive a tracking number via email once your order ships. Track your order here

Some international shipments may have limited tracking depending on the local postal service.

If you have any concerns, just reach out — we’re here to help.

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đź’¬ Questions?

Contact us anytime at info@vism.com.au — we’re always happy to assist.

🔄 Refund & Return Policy

 

We want you to love your purchase from VISM.

If something’s not quite right, we’ll make it right. Here’s how our return and refund process works:

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đź•’ 30-Day Return Window

You can return items within 30 days of receiving your order. To be eligible:

  • Items must be unused, unworn, and in original packaging
  • Proof of purchase (like your order confirmation) is required

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đźš« Non-Returnable Items

For hygiene and safety reasons, certain items (e.g., personal care, intimate items, or opened packages) cannot be returned.

This will always be clearly noted on the product page if it applies.

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đź’¸ How Refunds Work

Once we receive and inspect your return:

  • We’ll notify you by email
  • Refunds are typically processed within 5–10 business days
  • Refunds are issued back to your original payment method

Please note: original shipping charges (if any) are non-refundable.

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✉️ To Start a Return

Simply email us at info@vism.com.au with your order number and reason for return.

Our friendly team will guide you through the next steps.

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⚖️ We’re Fair and Flexible

We believe in treating our customers fairly — if something arrives damaged, defective, or not as described, we’ll sort it out right away.